Passports, visa, immigration and health requirements
Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. You will need a passport with at least six months unexpired which has an adequate number of blank pages to meet the visa requirements of Uganda. We do not accept any responsibility and will not make any refunds if you cannot travel because you have not complied with any passport, visa or immigration requirements, if you are refused a visa, or if you have lost or mislaid any necessary documents. You should also contact your doctor or a specialist vaccination centre for details of any measures you may need to take prior to departure.
If you suffer from any illness or disability please, let us know before you book and we will do our best to assist you in choosing a safari that will meet your requirements. Unfortunately, Uganda still lacks even the simplest facilities such as lifts or ramps for wheelchairs and their standards of health, safety and infrastructure may not be the same as those in the USA or Europe. Some accommodation, such as, for example, game lodges, may be far from any hospital or medical assistance. In order to help you, we must be provided will full written details regarding any disability or illness from which you or any member of your party may suffer and any special requirements which you may have.
If these requirements change before your departure you must inform us. If you fail to inform us prior to departure of any disability or illness that you or any member of your party may have, the costs of any special requirements that you may have during your trip or of any alterations that might need to be made to the confirmed holiday arrangements will need to be met by you and paid for locally.
If you are planning an activity or adventure holiday, you must be fit enough to participate and we may require written confirmation from your doctor that this is the case. You are responsible for taking all reasonable steps to ensure your own safety and that of other members of your group.
MAKING A BOOKING AND PAYMENT
Before your booking is confirmed and a contract comes into existence we reserve the right to increase or decrease brochure or website prices or to change any of the information contained in our brochure or on our website. You will be advised of the current price and any changes to such information before you book. When you make your online booking you will be required to pay a deposit of 20% (30% for custom safaris) of the total holiday cost (subject to a minimum deposit of US$400 per person) or any higher deposit which applies to your holiday. For example, some suppliers may require the full cost of their services or a higher deposit to be paid in advance in order to secure a booking. This is especially the case during premium periods or for activities like Gorilla Tracking. If this applies to your chosen arrangements, we will advise you at the time of booking.
If you are booking within 90 days of the departure date you must pay the full cost when you book. Once your deposit is received, a confirmation receipt will be sent to you detailing the balance of the price that is due. Full payment must be made at least 90 days before your departure date. If you do not pay the full balance on time, we reserve the right to cancel your travel arrangements and retain the deposit by way of cancellation charge.
Flight and other transportation times are given for guidance only. They may change due to air traffic control restrictions, weather conditions, operational or maintenance requirements or the requirement for passengers to check in on time. Unless your transportation is purchased from us and part of a package, we are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket or for any other alteration to your transportation by the provider. When a sector of a flight itinerary is not utilised by you without contacting the carrier directly any remaining sectors may be cancelled without notification. If this occurs, we are unable to accept responsibility for any costs incurred. Please note that you should check in as early as possible as flights and other transportation cannot be held up for passengers arriving late and no responsibility will be accepted by us or the transportation provider in such cases.
You are responsible to arrive at stated departure times and place and any loss or damage which you suffer through your failure to do so lies with you. We have no liability whatsoever to you through your failure to do so. We can not accept responsibility and no credit or refunds will be given for any failure on your part to take up any component of your holiday. No credits or refunds will be given for lost, mislaid or destroyed travel documents.
We do not own any of the facilities which make up your package Safari. These are provided by third party providers whom we arrange to provide the facilities arrangements which make up your package holiday. We have a legal duty to exercise reasonable skill and care in making the arrangements for the Travel Providers to provide the services, facilities and travel arrangements to you.
You must tell us immediately of any failure to perform or improper performance of your package Safari (“Failure”) (e.g. where any part of your Safari holiday booking is not as advertised by us, or is not of the standard described). This will give us the opportunity to resolve the Failure whilst you are on your Safari. If we refuse to do so, or if it is necessary to remedy the Failure immediately, then you may resolve the Failure yourself and request reimbursement of reasonable expenses from us.
However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs. In that case, your only right will be to seek a price reduction or compensation. It is important that you notify us of a Failure and give us a reasonable period of time to resolve the Failure. If you do not do so, and instead make your own arrangements without consulting us, Nile Basin Safaris will not be liable for the costs incurred by such action. In particular, if you decide to move to other accommodation, you shall be liable for the full cost of cancelling the original accommodation and the cost of the new accommodation.
If a significant proportion of the travel services included in your package holiday cannot be provided as agreed in the booking, we shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the package holiday. The alternative arrangements shall, where possible, be of equivalent or higher quality than those specified in your booking. Where they are of lower quality you will be entitled to a price reduction as described in paragraph below. You may only reject the alternative arrangements we offer to you if they are not comparable to what was agreed in the booking or if the price reduction is inadequate. If you do reject the alternative arrangements, or if we are not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or compensation.
If a Failure substantially affects the performance of the Safari, and we have failed to remedy it within a reasonable period of time, you may decide to continue with your Safari or terminate your booking without paying a termination fee. If you decide to terminate, then if your package holiday included carriage to the destination, we shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. You may, where appropriate, be entitled to a price reduction and/or compensation. These rights shall only arise if you have first complied with your obligation to notify us of any Failure. If you do not do so, Nile Basin Safaris shall not be liable for the costs incurred by you, including the costs of cancelling the original arrangements and the cost of any new arrangements.
If we are unable to ensure your return to your place of departure as agreed in your package holiday because of Unavoidable and Extraordinary Circumstances, we shall bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per passenger. This limitation shall not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we had been notified of their particular needs at least 48 hours before the start of the package holiday.